The topper however, the deepest, densest part of the fog of retardation has to be the email I received from tech support at a major educational publishing company. On top of the many grammar errors some of the directions this support person sent do not even work!
My personal favorite is this particular offering – “***** is are GED program accessed thru *****”
And apparently that possessive apostrophe is a tough concept as well.
This person actually works at a company that is writing and selling textbooks and classroom materials around the nation and they can’t even grasp basic grammar for cryin’ out loud. Not to mention the fact that they seem to think that all GED students are at the 12th grade level. If they were at the 12th grade level they wouldn’t be in GED classes would they?
The offending email, names have been removed to protect the guilty -
Thank you for contacting ******** Education Technical Support. I would be happy to assist you with your GED program. First I would like to verify that you are using ********? ******** is are GED program accessed thru ********. There is no adult setting, due to the GED program being 12th grade content. You are not able to delete student's once they are added in the system. However, you are able to remove their content. The student will not be able to access the book and it also free's up the book for you to be able to assign it to another student. If you click on the manage content link, you are then able to remove content by student name. You Do Not have to create a spread sheet every time you add new students. First click on the ******** content inside your ********. Then click on Manage and Assign. At the bottom of the screen you will see add students. For the help videos, please use internet explorer. You may need to clear you browsing history and cache.
If responding to this issue, please use the "Reply" button to ensure prompt processing of your question. If you need to call our team, please refer to case number ******.
Please submit new issues to ******** Education Technical Support through our website at: . In order to ensure a prompt response to your issue, please submit the form fully completed.